Frequently Asked Questions
Last Updated: September 2026
Welcome to the Song & Silk Concierge. Below you will find answers to the most common questions about our bespoke creations and services.
The Craftsmanship
Is Song Brocade real silk?
Absolutely. Authentic Song Brocade (宋锦) is woven from 100% premium mulberry silk. It is recognized as an Intangible Cultural Heritage, renowned for its intricate geometric patterns, durability, and luxurious luster.
Where are your products made?
Our pieces are meticulously handcrafted by master artisans in traditional silk workshops. We bypass mass production to ensure every item meets the highest standards of oriental luxury.
Shipping & Orders
Where do you ship from?
To provide you with the most authentic and direct access to our artisans, orders are dispatched directly from our curated global workshops via premium international logistics (e.g., DHL, Priority Express).
Can I modify or cancel my order?
Because we begin processing orders immediately to ensure swift delivery, modifications or cancellations are only accepted within 12 hours of placing the order. Please contact our concierge team urgently if you need assistance.