Refund Policy
Last Updated: September 2026
Due to the delicate nature of authentic Song Brocade and silk materials, as well as the bespoke (custom-made) characteristics of our products, all sales are final. We do not accept returns or exchanges for "change of mind" or "wrong size ordered." Please review our sizing guide and detailed product images carefully before placing an order.
Defective or Damaged Items
We stand behind the exceptional quality of our craftsmanship. If your item arrives damaged or has a manufacturing defect, please contact us at [email protected] within 7 days of receiving your order.
- You must include clear photos of the defect and your order number.
- Upon verification, we will arrange a free replacement or a full refund at our discretion. You will not be required to ship the defective item back.
Lost or Stolen Packages
If your tracking information shows that the package was delivered but you have not received it, please contact the local courier. We are not responsible for lost or stolen packages once they have been marked as "Delivered" by the shipping carrier.
Order Cancellations
Orders can only be canceled or modified within 12 hours of placement. Once the artisanal preparation or shipping process has begun, the order cannot be altered.